{"id":3504,"date":"2016-11-09T13:42:34","date_gmt":"2016-11-09T04:42:34","guid":{"rendered":"http:\/\/www.bookslope.jp\/blog\/?p=3504"},"modified":"2020-06-21T10:50:20","modified_gmt":"2020-06-21T01:50:20","slug":"cxanduxviewpoint","status":"publish","type":"post","link":"https:\/\/bookslope.jp\/blog\/2016\/11\/cxanduxviewpoint.html","title":{"rendered":"CX and UX viewpoint"},"content":{"rendered":"\n<p>\u5c11\u3057\u524d\u306b\u300c<strong>CX vs UX<\/strong>\u300d\u3068\u3044\u3046\u8a18\u4e8b\u304c\u6563\u898b\u3055\u308c\u307e\u3057\u305f\u304c\u3001\u81ea\u5206\u306a\u308a\u306b\u3082\u6574\u7406\u3057\u3066\u307f\u3088\u3046\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u524d\u63d0\u3068\u3057\u3066\u306f\u3001\u3069\u3061\u3089\u3082\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08\u4f53\u9a13\uff09\u3068\u66f8\u3044\u3066\u307e\u3059\u306e\u3067\u3001\u305d\u306e\u5bfe\u8c61\u8005\u3092\u30e6\u30fc\u30b6\u30fc\uff08\u5229\u7528\u8005\uff09\u3068\u547c\u3076\u304b\u30ab\u30b9\u30bf\u30de\u30fc\uff08\u6d88\u8cbb\u8005\uff09\u3068\u547c\u3076\u304b\u3068\u3044\u3046\u70b9\u3067\u3082\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6982\u5ff5\u3068\u3057\u3066\u306f\u3001\u300c<strong>\u8996\u70b9\u304c\u9055\u3046<\/strong>\u300d\u3068\u3044\u3046\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u304c\u3001\u305d\u306e\u8a00\u8449\u3092\u4f7f\u3046\u80cc\u666f\u304b\u3089\u8003\u3048\u308b\u3068\u300c<strong>\u8cac\u4efb\u7bc4\u56f2\u304c\u660e\u78ba\u306b\u9055\u3046<\/strong>\u300d\u3068\u898b\u3066\u3044\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5bfe\u6bd4\u3057\u3066\u307f\u308b\u3068\u3001\u6b21\u306e\u3088\u3046\u306a\u611f\u3058\u3060\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CX (Customer Experience)<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/li><li>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u304a\u3051\u308b\u6587\u8108<\/li><li>\u5bfe\u8c61\u306f\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3<\/li><li>\u5e97\u8217\u3084\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5bfe\u8c61\u8005\u3092\u6307\u3059<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">UX (User Experience)<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/li><li>\u30d7\u30ed\u30c0\u30af\u30c8\u306b\u304a\u3051\u308b\u6587\u8108<\/li><li>\u5bfe\u8c61\u306f\u30d7\u30ed\u30c0\u30af\u30c8\u30c7\u30b6\u30a4\u30f3<\/li><li>\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u3084UI\u306a\u3069\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u5229\u7528\u8005\u3092\u6307\u3059<\/li><\/ul>\n\n\n\n<p>\u8a00\u8449\u306e\u4f7f\u3044\u5206\u3051\u306b\u76ee\u3092\u5411\u3051\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u300cCX\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306bUX\u306b\u53d6\u308a\u7d44\u3080\u300d\u300cUX\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306bCX\u3092\u3068\u3089\u3048\u308b\u300d\u3068\u3044\u3046\u5177\u5408\u306b\u3001\u6b21\u306e\u3088\u3046\u306b\u4f7f\u3044\u5206\u3051\u304c\u3067\u304d\u307e\u3059\u3002\n\n\u7528\u4f8b1\nCX\uff08\u3064\u307e\u308a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u52b9\u679c\uff09\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306b\u3001\u5e97\u8217\u62c5\u5f53\u8005\u304c\u4f7f\u3046\u30bf\u30d6\u30ec\u30c3\u30c8\u7528\u306eWeb\u30a2\u30d7\u30ea\u306eUX\uff08\u30d7\u30ed\u30c0\u30af\u30c8\u5229\u4fbf\u6027\uff09\u3092\u8abf\u67fb\u3057\u305f\u3002\n\u7528\u4f8b2\nWeb\u3084\u30a2\u30d7\u30ea\u306eUX\uff08\u3064\u307e\u308a\u30d7\u30ed\u30c0\u30af\u30c8\u5229\u4fbf\u6027\uff09\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5206\u6790\u624b\u6cd5\uff09\u3092\u7528\u3044\u305f\u3002\n\n<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u8996\u70b9\u304c\u7570\u306a\u308b\u305f\u3081\u8cac\u4efb\u7bc4\u56f2\uff08\u76ee\u7684\uff09\u3082\u7570\u306a\u3063\u3066\u304f\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"http:\/\/www.bookslope.jp\/blog\/wp-content\/uploads\/2016\/11\/CXandUXviewpoint_figure1.png\"><img decoding=\"async\" src=\"http:\/\/www.bookslope.jp\/blog\/wp-content\/uploads\/2016\/11\/CXandUXviewpoint_figure1.png\" alt=\"CX and UX viewpoint Figure\" class=\"wp-image-3527\"\/><\/a><figcaption>CX and UX viewpoint Figure<\/figcaption><\/figure><\/div>\n\n\n\n<p>\u4ee5\u4e0a\u306e\u3088\u3046\u306b\u3001\u300cCX\u300d\u3092\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u300cUX\u300d\u3092\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u6587\u8108\u3067\u8003\u3048\u305f\u5834\u5408\u3001<strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u8981\u7d20\u306b\u306f\u30d7\u30ed\u30c0\u30af\u30c8\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u3092\u8003\u3048\u308b\u306b\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u8003\u3048\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044<\/strong>\u308f\u3051\u306a\u306e\u3067\u3001\u76f8\u4e92\u95a2\u4fc2\u304c\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u305f\u304c\u3063\u3066\u3001CX\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff09\u306e\u6587\u8108\u3067\u8a9e\u3089\u308c\u308b\u3068\u304d\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u306b\u3064\u3044\u3066\u306f\u8a00\u53ca\u3055\u308c\u306b\u304f\u304f\u3001UX\uff08\u30d7\u30ed\u30c0\u30af\u30c8\uff09\u306e\u6587\u8108\u3067\u8a9e\u3089\u308c\u308b\u3068\u304d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u3064\u3044\u3066\u306f\u8a00\u53ca\u3055\u308c\u306b\u304f\u3044\u3068\u3044\u3063\u305f\u504f\u308a\u304c\u898b\u3089\u308c\u308b\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u8ad6\u70b9\u306f\u3001\u8cac\u4efb\u7bc4\u56f2\u306b\u8a00\u53ca\u3059\u3079\u304d\u3067\u3001\u5df1\u304c\u4f55\u3092\u3059\u308b\u304b\u3067\u8a71\u3059\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/strong><\/p>\n\n\n\n<p>\u300c\u3067\u3001\u7d50\u5c40\u4f55\u3059\u308b\u3093\u3060\u3063\u3051?\u300d\u3068\u601d\u3063\u305f\u3068\u304d\u306b\u306f\u300cX\uff08\u4f53\u9a13\uff09\u300d\u3067\u8a71\u3055\u305a\u300cC\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff09\u300d\u306a\u306e\u304b\u300cU\uff08\u30d7\u30ed\u30c0\u30af\u30c8\uff09\u300d\u306a\u306e\u304b\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3066\u8b70\u8ad6\u3092\u9032\u3081\u308b\u3068\u3088\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u53c2\u8003<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"http:\/\/ncdc.co.jp\/posts\/4079\">UX\u3068CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u3002\u305d\u306e\u9055\u3044\u3092\u8003\u3048\u308b<\/a><\/li><li><a href=\"http:\/\/www.hcdnet.org\/hcd\/column\/cxux.html\">\u300cCX\u3068UX\u300d\uff08\u9577\u8c37\u5ddd \u6566\u58eb\uff09 | HCD\u30b3\u30e9\u30e0 | HCD-Net<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5c11\u3057\u524d\u306b\u300cCX vs UX\u300d\u3068\u3044\u3046\u8a18\u4e8b\u304c\u6563\u898b\u3055\u308c\u307e\u3057\u305f\u304c\u3001\u81ea\u5206\u306a\u308a\u306b\u3082\u6574\u7406\u3057\u3066\u307f\u3088\u3046\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":1,"featured_media":4493,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tags":[252,75],"class_list":["post-3504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-study","tag-cx","tag-ux","has-thumbnail"],"jetpack_featured_media_url":"https:\/\/bookslope.jp\/blog\/wp-content\/uploads\/2019\/07\/CXandUXviewpoint_title1.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/posts\/3504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/comments?post=3504"}],"version-history":[{"count":3,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/posts\/3504\/revisions"}],"predecessor-version":[{"id":5412,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/posts\/3504\/revisions\/5412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/media\/4493"}],"wp:attachment":[{"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/media?parent=3504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/categories?post=3504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bookslope.jp\/blog\/wp-json\/wp\/v2\/tags?post=3504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}