Ten ways to improve the usability of your ecommerce site

Ten ways to improve the usability of your ecommerce site
http://www.webcredible.co.uk/user-friendly-resources/web-usability/ecommerce-usability.shtml

eコマースサイトのユーザビリティを改良する10の方法についてのガイドライン。

1. Identify users with their e-mail address
2. Break up the ordering process into bite size chunks
3. Tell users where they are and where they’re going
4. Don’t make the ordering process harder than it needs to be
5. Address common user queries
6. Highlight required fields
7. Make the ordering process flexible
8. Put users’ minds at ease
9. Have users confirm their order before buying then provide confirmation
10. Send a confirmation e-mail